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Bytes slashes call times with ICCM eService Desk

In a move described as "drinking our own champagne", Bytes Systems Integration has reduced service call logging times from 4.5 minutes to one minute, and expects to reduce call times by a further 25%.

This has emerged in an audit of the implementation, done in January 2012 by James Gay, CEO of ICCM Solutions. The ICCM eService Desk solution delivers 32 out-of-the-box service management processes, combined with best practices and practical experience, to provide the highest industry accreditations.

Big data is changing the game

At the Teradata user group conference hosted recently by Bytes Systems Integration, companies were urged to make better use of the "big data" they already own to gain insight into their markets and secure future business for themselves.

Bytes Systems Integration is part of the Bytes Technology Group, which is wholly owned by JSE-listed Altron, and is the sole local distributor of Teradata's products. Teradata is rated as number one by analysts like Gartner and is the world's largest company solely focused on creating enterprise agility through....